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| Customer Reviews: | | Average Customer Review: ( 49 customer reviews )
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Most Helpful Customer Reviews
129 of 131 found the following review helpful:
 Great Set of Programs But Upgrade at Your Own Risk Oct 14, 2004
By Bob J
I have been a user of Norton SystemWorks for several years now. The programs are great. In my experience Norton Antivirus is the best antivirus software program around. Norton Utilities does an excellent job of keeping my computer up and running. While I like these products there is no way that I can recommend Norton SystemWorks 2005. Like some of the other commenters have noted installing Norton SystemWorks 2005 was a nightmare. While I was able to install the other components of SystemWorks 2005 I could not install Norton Antivirus 2005. I had been previous running Norton SystemWorks 2003 and Norton Antivirus 2004. The uninstall program for Norton Antivirus 2004 left so much clutter on my computer that Norton Antivirus 2005 would not install. After digging around on the Symantec web site I was able to discover a link for technical support via email. Symantec's technical support was useless. After a couple days of trading emails and trying their useless suggestions I decided to wipe my hard drive and reloading Windows and all of my software, which actually took less time then trying all of technical support's useless suggestions.
After reloading Windows I was able to install SystemWorks 2005 without any problems. As I said at the beginning its a great program, but if you have a previous version of Norton Antivirus on your computer I would not recommend upgrading to SystemWorks 2005 or Norton Antivirus 2005.
55 of 56 found the following review helpful:
 Great programs, but extremely painful to install Nov 06, 2004
By MRG
I recently purchased Norton SystemWorks 2005 Premier to upgrade from Norton SystemWorks 2003 and Norton AntiVirus 2004. There are definitely some major improvements in the programs, especially in Norton Ghost, which no longer comes as an MS-DOS based program.
However...
The installation for this was VERY painful. During the first installation, I received numerous errors, after which it claimed it had completed successfully. After rebooting I kept getting an error message saying that NavEmail.dll was missing. Uninstalling and reinstalling did not help. Symantec technical support was of no help. Eventually I ended up deleting all Symantec registry keys and manually deleting all Symantec software from my hard drive before reinstalling and getting everything to work.
I write this review as a software engineer, one who is technically savy, and I have never had as much trouble getting a program to install as I had with this one. I doubt average Joe User would be willing to deal with this pain.
Symantec has some serious work to do in their Software Q/A team. Either that or their marketing team was too forceful in releasing a product that was not ready for prime time.
28 of 28 found the following review helpful:
SystemWorks 2005 Oct 13, 2004
By Satisfied
"George"
System: Athlon 3000+, 512 meg ram, 160 gig HD, Windows XP Home SP2.
Checked the Symantec FAQs which say that SystemWorks is compatible with XP SP2, so I bought it.
Loaded SystemWorks 2005, which uninstalled my NAV 2004, and could not access the internet. The instruction book does not contain any instructions to configure SystemWorks and does not list any trouble line telephone numbers. It only says to go on the internet for troubleshooting help. Since I couldn't use the internet, I was stuck.
Had a friend go on the internet and get a trouble number, which would cost $30 for help. Called the number (1-800-927-4019) and listened to music for 3½ hours. No one ever answered; thank goodness for speakerphones.
Uninstalled SystemWorks and still didn't have internet access. Tried to reinstall NAV 2004 but apparently SystemWorks left residue so NAV 2004 wouldn't load. Tried to reinstall SystemWorks and it wouldn't install either.
Had to use manufacturer's recovery disc and reset my system back to zero and then spend two days reloading, updating and configuring all of my applications.
Will never again buy another Symantec product. The support is non-existent.
76 of 86 found the following review helpful:
New Name, but not the same Sep 30, 2004
By Andre Da Costa
"A.Da Costa"
Should you upgrade? Well, kind of, I tend always upgrade to the latest from Symantec. For this version I only recommend that you upgrade to "Norton Anti-virus 2005", the programs from Symantec such as System Works and Utilities are just the same, no major differences except for a more sleeker interface and the obvious bloat of it. Doesn't even include features your getting for free in Windows like a FireWall, which comes free with SP2 for Windows XP. The introduction of technology such as Activation was not smooth, and caused a lot of headaches which only makes the product less embracing than it use to be.
Symantec needs focus on areas such as Speed, Seamless Integration with Windows, obviously it has lost it. My next purchase from Symantec won't be in the retail line, but from Enterprise space. The Corporate Edition of Norton Antivirus, it offers all the tools I want for protecting my PC, yes it cost a lot and its targetted towards the Large Networks, but it is so subtle and easy to use and it does not bog down your PC.
So, should you upgrade?
If recently purchased System Works 2004 or Norton 2004 or any of the Symantec line of products at least wait until your one year subscription is up. Because that's what you buy a utility program for, to keep updated against the latest attacks.
23 of 23 found the following review helpful:
Resource Hog Dec 07, 2004
By Bornconfuzd
I've been using Norton products since the dos days and have upgraded regularly over the years. After a DISASTROUS and completely failed attempt to upgrade both Systemworks and Internet security 2005, I took a hard look at my 2004 versions of the same programs. I have since done a clean reinstall of windows, (trying to upgrade to 2005 completely messed up my os), and all my software. I have upgraded to a combo modem/router with firewall and no longer have a need for Norton Internet security, (if you use dsl and do NOT have a "2wire" brand dsl modem router, GET ONE!). I've upgraded Windows to XP Pro. THE BACKUP FEATURE IN XP PRO IS WORTH THE PRICE OF THE UPGRADE! I backed up 17GB to external hard drive in 30 minutes. So no longer need Norton Ghost. I now use McAfee Antivirus, Spybot(freeware) and Adaware(freeware) and get better protection and lower system resource cost. I've found that Windows Disk Defragmenter does a fine job, so no longer need Speed Disk. Let me tell you, by dumping Norton Internet Security, Ghost, Antivirus and Speedisk, like some others have said, I have a new computer. I have about 80mb of additional ram,(after accounting for replacement software), and surfing the net has become FUN again. You'll see offers of Norton products for free after rebates. DON'T DO IT, unless you want it just for a couple of the smaller utilities like web tools, wipe free space or Windoctor, which is what I have reinstalled. The real costs are hogged system resources and lost/wasted time dealing with bloated software that wants to completely take over your computer. After relying on Norton for over ten years it was HARD to give it up! And while I'm glad I did I'm sorry I had to. Norton needs to scale back, slim down and give us back our computers. When they've done that I'll take another look.
P.S. Since doing the complete backup with Windows XP PRO Backup/ASR (automated system recovery), I've had occasion to do a complete restore :-). Easy, intuitive and flawless! Had my computer back in 1 hour.
See all 49 customer reviews on Amazon.com
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