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| Customer Reviews: | | Average Customer Review: ( 62 customer reviews )
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197 of 206 found the following review helpful:
Installation Nightmares and Password Manager Hassles Oct 15, 2004
By Simply Curious When the virus update subscription expires each year, I generally buy an upgrade to latest version of Norton Systemworks. The modest additional expense is usually justified by the new features provided in the latest version. That decision turned out to be a waste of time and money this year. The first two installation attempts failed, the Password Manager, provided in the 2004 version is gone, and the new features are modest at best.
I upgraded from the 2004 version on my clean and stable system. Systemworks is designed to completely uninstall the previous version before attempting to install the new version. This takes time, and must not have been effective. The installation failed, citing several files that were missing. The web based troubleshooting procedure led me through a complex maze of garden paths, wild goose chases, and frustrating dead ends. Although the second installation attempt never completed, upon reboot the system seemed to work. This installation took about 3 hours.
I enjoyed the Password Manager feature from the 2004 version. A cryptic message during installation announced that my password manager was being removed. The message went on to give incorrect information regarding how to restore it. Eventually I was able to get it restored.
Also, keep in mind that installing the new version can cut short any remaining time on your existing subscription. My subscription was due to expire in November. Last year when I installed the new system, the subscription was extended for one year from the installation date, not the expiration date. So now the subscription ends in October, a month short. (This comment reflects my experience with the 2004 version. With the subscription cut short, it ran out before I installed the 2005 version.)
Now that the system is working I am wondering what I got for my time and trouble. The new features are modest at best. If you have the 2004 version installed, I recommend you stay with it. 2005 turns out to be an odd year for this product.
I gave Symantec an opportunity to comment on the accuracy of this review. In response the Product Manager called me, discussed my concerns, promised to provide technical support, and provided this written comment: "Based on the information [this reviewer] provided us, the installation issues he encountered appear to be an isolated issue. We are putting him in touch with Symantec technical support to investigate the issue further".
148 of 154 found the following review helpful:
A piece of junk that will foul up your computer Oct 05, 2004
By JanSobieski I've had Norton products on my computers for over 10 years. And for most of those 10 years have experienced no problems whatsoever. Since the 2003 and 2004 version of this software program I have experienced SEVERE slowing down of my computer, hanging up of my computer when trying to shut it down, and prolonged start up times ALL of which were cured when I took this bloated software off my computer.
I'm not a software designer or a computer expert but am reasonably adept and skilled on the computer and can for the most part fix nearly every problem I encounter. I don't understand exactly WHY removing Norton solved my problems but I can tell you this: My computer has NEVER run so well and with so few problems. No crashes, no hanging up on shut down or start up, and lightening quick responsiveness once again.
The problems caused by this Norton program flummoxed me for about 6 months before I finally isolated Norton as the culprit. At first I rejected out of hand that a company as legendary and well regarded as Norton could be at the root of my problems, but decided out of frustration to delete the program and see how it impacted the multiple problems I was having.
Low and behold my problems miraculously vanished! I couldn't believe it! My daughter who had problems on start up worse than mine balked too at removing this program from her laptop but also discovered that the removal of Norton solved HER problems as well.
I told one of my employees what I'd discovered and he too deleted the program only to see all of his multiple problems disappear! He told me that he simply couldn't believe how good his computer was once again functioning.
I've replaced Norton System Works with Trend Micro's PC-Cillin and Zone Alarm both of which are highly regarded.
If you are having unexplained problems with your computer that your anti-virus program and spyware programs are not solving and if you have this bloated pig of a program on your computer then you need to delete it.
38 of 44 found the following review helpful:
Change for the better or worse? Sep 30, 2004
By Andre Da Costa
"A.Da Costa"
Should you upgrade? Well, kind of, I tend always upgrade to the latest from Symantec. For this version I only recommend that you upgrade to "Norton Anti-virus 2005", the programs from Symantec such as System Works and Utilities are just the same, no major differences except for a more sleeker interface and the obvious bloat of it. Doesn't even include features your getting for free in Windows like a FireWall, which comes free with SP2 for Windows XP. The introduction of technology such as Activation was not smooth, and caused a lot of headaches which only makes the product less embracing than it use to be.
Symantec needs focus on areas such as Speed, Seamless Integration with Windows, obviously it has lost it. My next purchase from Symantec won't be in the retail line, but from Enterprise space. The Corporate Edition of Norton Antivirus, it offers all the tools I want for protecting my PC, yes it cost a lot and its targetted towards the Large Networks, but it is so subtle and easy to use and it does not bog down your PC.
So, should you upgrade?
If recently purchased System Works 2004 or Norton 2004 or any of the Symantec line of products at least wait until your one year subscription is up. Because that's what you buy a utility program for, to keep updated against the latest attacks.
16 of 17 found the following review helpful:
Symantec Has Lost A Customer Jan 14, 2005
By Bucky55
"bucky55"
I have had all their releases going back to the 90's, but after the fiasco of trying to load the NSW 2005 Premier edition, I will no longer buy their products. Also, I am recommending to my company that uses the AV product to dump it too.
This product has so many problems and bugs that a lawsuit should be brought against Symantec.
I went to this product on Symantec's recommedation (yes I stayed on the phone 3 1/2 hours waiting for a human voice at their Help Desk, I even had a priority number) after their Common Client (NSW 2004)live update in December caused major problems with my PC. I thought it was a problem with my PC (DELL XPS, XPSP2, 2G) and called Dell Support Desk who told me it was NSW 2004 problem. Dell recommended that I go with McAffee instead of Norton. Dell has be hearing that there are a lot of problems with the 2004 and 2005 products.
Don't buy this product, and Amazon should not offer it because it is so bad.
10 of 10 found the following review helpful:
I give it 1 star, only becuase there is no 0 star rating Dec 09, 2005
By Darren Seward I purchased this product, having using earlier versions and been completely satisfied. I presntly use Norton Systemworks 2003 and have discarded their 2005 version. Their programs are no longer integrated and each program, in multiple parts, needs to contact Symantec (parent org) with statistical info or what ever it is that your computer is revealing to them? I downloaded a trial version of 2006 Systemworks, think it's nothing more than 2005 with a few more added bugs? Norton Systemworks 2003 was the Symantec's last actual attempt at upgrading their product, save your money and invest in, much cheaper too, I may add, that version.
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