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| Customer Reviews: | | Average Customer Review: ( 14 customer reviews )
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Most Helpful Customer Reviews
13 of 14 found the following review helpful:
 DO NOT BUY ANY MCAFEE PRODUCT May 07, 2007
By Sam M. Tannenbaum
"Sam"
This is less a review for Total Protection 2007, and more a review of Mcafee's customer service support, which obviously extends to all of their products.
I used a Mcafee product for about six weeks with no problems. One day, I had a technical issue. It was then that I discovered that Mcafee's technical support and customer service departments are shamefully unprepared to assist customers.
- I had to pay three dollars a minute to use the technical support telephone number. Of the seven minutes I was on that call, I was on hold for more than half the time (still being charged). When the technician finally emailed me instructions to resolve my technical issue, I quickly discovered he had sent me instructions for an issue completely unrelated to mine. In essence, I spent 21 dollars on hold music. (seven minutes)
- Mcafee has an online technician chat option for those people who do not wish to pay for technical support. My experience was VERY slow, I was frequently disconnected, and most importantly, I chatted with EIGHT different technicians (I cut-and-pasted all the chat sessions), and none of them was able to provide me with information that was even remotely relevant to my problem. They were all using standard cut-and-paste respponses that did not address my difficulty. (four hours)
- I studied the Help Tree, FAQ, and Help Index sections on the Mcafee website, to no avail (one hour)
- I finally called the customer service support line (it's NOT a toll-free number), explained that I wanted a product refund, and was told I would be contacted within 48 hours. When I wasn't, I called and began an almost indescribably difficult process of getting my refund:
- conversations with TEN different customer service representatives
- being put on hold for one hour on TWO separate occasions, having to finally hang up and call back
- being cut off twice
- in all, spending FOUR HOURS on the phone
The worst part is that my issue STILL isn't resolved. Since I'm demanding that I be reimbursed the money I spent on calling technical support, and that I be compensated for all the personal time and phone time I have invested, I'm STILL dealing with them.
This is a shameful, disgustingly low level of customer support. It's a shockingly unethical way to do business, and it robs the product owner of any peace-of-mind. We buy internet security and antivirus software for peace-of-mind. But this horrible experience has utterly robbed me of it.
PLEASE DO NOT BUY ANY SOFTWARE PUBLISHED BY MCAFEE.
13 of 14 found the following review helpful:
Horrible!! Nov 14, 2006
By Landlord
I have been a Mcafee user for the past five years. Decided to purchase this product based on past experience. Once I installed it, the problems began. Email took at least 10 min. to open up and my computer's performance became nonexistant. Uninstalled it and everything was normal again. Reinstalled it - same problems. Decided to go to McAfee's website to see if there was a patch or something. Nothing at first and then went further into the online forums. Then I realized that myself and about 5,000 other people are having this same problem right now. Check it out for yourself. Trust me - there's better ways to waste 50 bucks.
9 of 11 found the following review helpful:
 McAfee Total Protection 2007 Nov 09, 2006
By S. Mitchell
"Basic computer user"
Total protection is to tight for an average family. It became very frustrating and required us to turn off many of the items.
3 of 3 found the following review helpful:
Uninstallable: Absymal Tech Support - $3 per minute phone support Dec 22, 2006
By David LaPlant
"D. LaPlant"
I purchased Mcafee Total Protection last week and after five hours of "live" chat tech support(two minutes minumum between responses), I was still unable to get this software to install. First they blamed it on an earlier version of Mcafee, then it was a CA etrust virus program, then it was my earlier version of Mcafee again. They have no clue. Even worse, phone-in tech support costs $3 per minute!!! I was then refered to email tech support, but they won't answer my emails. This product was free after rebates, but I still had to return it. I felt like they should pay me after the headaches this cost me.
10 of 14 found the following review helpful:
 Privacy Service & Spamkiller Installation Disables All Browsers & Email Programs for accessing the internet. Sep 25, 2006
By Jim
"Jim"
Warning: I Installed Mcafee Total Protection 2007 on my Windows XP Pro Edition SP2 PC. I then was unable to connect to the internet. It disabled all my browsers (IE, Netscape, & Secure IE) & also disabled MS Outlook from accessing the internet.
When I uninstalled McAfee Spamkiller and McAfee Privacy Service, I again had internet access.
When I Installed Either Component after that I lost my internet connection again.
I spent hours with McAfee support online free tech support but haven't been able to use these 2 components yet.
Good luck if you buy this product.
See all 14 customer reviews on Amazon.com
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