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| Customer Reviews: | | Average Customer Review: ( 100 customer reviews )
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Most Helpful Customer Reviews
66 of 67 found the following review helpful:
 Watch Your Bank Account Feb 25, 2008
By J. Douglas
"A Gamer"
McAfee have recently introduced AUTOMATIC RENEWAL. It sounds harmless enough, but what that means is, without telling you first, or informing you via email, you are 'opted-in' to this new service, which debits your bank account for cover renewal well in advance.
Basically, they take money from your account without your permission or consent, using your card details they have on record. Not only that, but you can't cancel the automatic renewal service from your online McAfee account; no, you have to contact Customer Services to get it taken off.
There are many people out there who's bank account will be tipped into an overdraft situation with this little McAfee trick, and the banks will then charge people for going overdrawn with their accounts, and all because McAfee think it's fine to take money from peoples accounts without permission, and opting them into something that should legally be agreed to first.
Bottom line - McAfee gives great protection with it's software, but this latest stunt proves that they can act just as badly and dishonestly as the people online they are trying to protect you from. Shame on you, McAfee
62 of 67 found the following review helpful:
 Great Protection! Nov 17, 2007
By Reviewer
This is a great product but only if you have Windows Vista. I installed it on a computer with XP and one with Vista. It slowed the computer with XP down a bit, but somehow the computer with Vista ran much faster. It has great features, it has most protection plus it can clean old or unnecessary files from your computer to free space. It advises you of any changes to your computer. It can even manage a network if you have one. Things that I don't like about this product is the firewall, and sometimes you have to restart your computer for updates to take effect. It also scans a little slow. But out of all programs I have used like Norton, CA, Trend Micro, and Spyware Doctor, I like this one the most. There are also free programs that provide good security like Avast, AVG, Bitdefender Free, and Cyberdefender, all of these can be downloaded from their own website or download.com. Overall I would recommend this product.
23 of 24 found the following review helpful:
 registration failure Feb 26, 2008
By Roxi Dan
"Man"
McAfee Internet Security Suite 2008 - 3 User [Newest Version]I bought this program expecting a simple install. The program ran for 30 day then started to tell me my virus definition file was older that 30 days and needed to be updated. i was under the impression that i was protected all this time but i was not. i went to update the file and found that the program did not register itself at Mcafee and their was no 1 year account open under my name . i contacted mcafee and they insisted that i use a 30 trial version instead of just registering my program that i had.
After reinstalling the program i went to see if it had registered at the mcafee site and again it had not.I was still lacking the necessary definition to protect my computer ,while the program was telling me i was protected.Not so.I ask them to activate my 1 year subscription and they refused unless i scanned the box and sent them the number on the bottom. I had already sent them that number and that program number was valid and had never been activated,yet they insisted i scan the box . i was on the phone telling them i have no scanner and a scanner wasnt part of the system requirements when i bought this program. They knew the number was good and never had been activated but refused to register the new product. I told them that the program was suppose to register itself.
.They still refused. I believe they are shipping cds that are not complete and require you to down load and provide info because they simple want to move the old disk. The cds are suppose to register them self . Beware , just because the program says you are protected ,it may not be so. you wont know for 30 days when its gives you the action required message and then you too will have to face the mcafee road block division. i would recommend steering clear of this even though its priced well .You wont be sure of the protection level. It appear that the only thing that works automatically is the auto removal of money from your bank account when it renews itself without telling you. I believe i have simply lost my money on this program because they are insisting that i provide the same information to them over and over and they tell me its registered and it still is not. Im looking at norton now . May be more expensive but their appears to be a reason for that. It probably works!
16 of 17 found the following review helpful:
Files you expect to be backed up are NOT backed up Mar 04, 2008
By Robert Beckmann
Only backs up a limted set of specified file types.
I started using the FULL Archive feature on the folders I specified expecting ALL files in those folders to be backed up. Several days later, much to my surprise, i discovered that many of my most important files (Outlook .pst, Office One Note (.one), Quickbooks .qbw, my iTunes music (.m4a files), and who knows what else were NOT being backed up).
ONLY SELECTED FILE TYPES ARE BACKED UP. There are default file types that are backed up, a limited set of other file types you can select, and, if you happen to know the file extentions, you can add others.
The problem is you do not know what you do not know. When you use McAfee Backup to view the files in the folders you choose to backup, McAfee only displays the files for the default file types (or those you specified). If there are other file types in the folder that are NOT being backed up, you have NO way of knowing that; McAfee provides no visibility to the files in the folder it is NOT backing up.
It gives a false sense of security that your files are being backed up when they are not.
I've used the following work arounds to ensure all my critical files are backed up.
1. Problem: McAfee cannot backup Outlook email file (.pst).
Solution: ZIP the .pst file periodically and add "zip" to the "Other" extensions category.
2. Problem: Do not know what extensions are NOT backed up.
Solution: (1) Under Settings/File Types, select ALL known file types to be backed up (check outer box), then
(2)ZIP all the files you want backed up, open the ZIP file, sort by type, then add each extension (i.e. type) to the "Other" category.
Caution; it will not allow you to add an extension if the extension is in one of the known extension categories (even if you have not selected that extension; hence the suggestion above to select ALL for each category type). Delete the ZIP file; only used to identify extensions.
With the above workarounds, I am quite pleased with the product and would increase my star rating but am unable to update it.
11 of 11 found the following review helpful:
WARNING! AUTO-RENEW SCAM Jun 22, 2008
By Chicago_Steve
"chicago_steve"
WARNING
If you buy this product McAfee will auto-bill your credit card every year for $[...]. You CANNOT turn this off via the web. You must go through customer service and it is NEARLY IMPOSSIBLE to accomplish. They give you the total run around.
It is one of the slimmiest policies I have ever seen. Totally disgusting!
DON'T BE SUCKERED!
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![McAfee Internet Security Suite 2008 - 3 User [OLD VERSION]](http://ecx.images-amazon.com/images/I/51E1xmuWJCL._SL160_.jpg "McAfee Internet Security Suite 2008 - 3 User [OLD VERSION]")
