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| Customer Reviews: | | Average Customer Review: ( 83 customer reviews )
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Most Helpful Customer Reviews
48 of 49 found the following review helpful:
 McAfee Sells Garbage Nov 16, 2006
By Bret Helm
I was a McAfee customer of several years. The program is a resource hog and bogged down my system. Contact with the company to resolve the issue was futile. Technical support referred me to customer service. Customer service referred me to technical support. Neither one could help and McAfee refused to refund my money. Do NOT buy this program! It is worse than a waste of money, it's a waste of money AND an unneeded aggravation. Stick with a better program like BitDefender.
60 of 63 found the following review helpful:
Took control of my computer and slowed it down; non-existent customer service Nov 12, 2006
By Drifter Invisible
The first unpleasant surprise was that McAfee Internet Security Suite blocked several web pages which I absolutely wanted to open. I tried to make the program understand that those web pages were OK and I wanted to visit them. Well, I couldn't find a way of doing that. I also discovered that web browsing had gotten much slower than usual. Then I wanted to disable popup blocking. I opened the appropriate menu in McAfee Internet Security Suite and disabled popup blocking. However, I noticed that the popups were still being blocked. I opened McAfee Internet Security Suite again to make sure I hadn't made a mistake. No, I hadn't, McAfee Internet Security Suite told me that popup blocking was disabled. In spite of that, the popups were being blocked. I could not find the way to make McAfee Internet Security Suite allow popups. Finally, I discovered that it was impossible to close McAfee Internet Security Suite. The program itself didn't allow such elementary operation as "close" (or at least I couldn't find it) and even Task Manager wouldn't close the processes. The only way to close McAfee Internet Security Suite was by uninstalling it, which I did.
These are just the two biggest complaints I have about this program. I won't bother you with the rest. To make the long story short, in order to avoid viruses and spyware taking control of my computer and slowing it down, I ended up installing McAfee Internet Security Suite which took control of my computer and slowed it down.
Now, the company promised me by email a 30-day money back guarantee. So I wrote to them asking for a refund. My email came back with an error message. Then, I tried to find another email address on their website. It turned out home users could only reach the company by telephone. I didn't, however, want to call them, as I have difficulties understanding British accent, and besides, why do I have to call in the first place? It is reasonable to expect that it be possible to reach a software vendor by email. Anyway, as the last resort, I browsed through a maze of help pages hoping to finally reach some kind of a contact form. It was hopeless. So I wrote to an address on the company's website that was intended for corporate customers, as that was the closest I could find. I told them politely that I knew that it wasn't the correct address, but as they were working in the same company, it shouldn't be too difficult for them to forward my message to the right people. I was hoping that the different departments of McAfee were communicating with each other. It turned out I was wrong. I got a reply which was polite but which's essential content was: beat it, this is not my responsibility area.
So I would like to warn you that if you buy this product, don't expect to get any help from the vendor, as it's not even possible to contact them by email. I am continuing my attempts to make McAfee keep its word. Wish me luck.
27 of 27 found the following review helpful:
Another unhappy customer Apr 19, 2007
By P. Marks
Much worse than previous McAfee editions.
I dropped Norton on some older desktops due to its lack of support for W2000. I then went to the free edition of AVG anti-virus, which was OK but slowed things down. Thinking "you get what you pay for" I sprung for McAfee which has been OK in the past. The edition I purchased has 3 licenses. I installed one of these on my wife's XP laptop as well as one of my desktops (luckily, she's still talking to me).
The 2007 McAfee Suite makes AVG look like a free Ferrari. Absolutely terrible performance, coupled with a mediocre interface. Perhaps the only poorer-performing way to assure you'll never get a virus, spam, etc. would be to hit your motherboard with a hammer.
This will slow down your computer (even worse, unpredictably). If you have lots of email in Outlook or Outlook Express expect to open your mail box, then have a long break before you can do a thing (as it rechecks everything for spam). There's a partial workaround for this, but users shouldn't have to search for workarounds. Every Web action now has noticeable latency -- as well as slower applications when McAfee is grinding away in the background. If you liked your current anti-spam, kiss it goodbye -- McAfee may not let you keep it. McAfee (like Norton) is also difficult to remove from your system. What prompted this review? Today it appears the update process rebooted my computer without requiring a "yes" from me.
As for alternatives, I wasn't able to get Kaspersky anti-virus to run on an older machine -- somewhare a remnant of Norton persisted (possibly a document tagged Symantec etc. left over from a day of working with them ages ago). However, I did get it running on a laptop and its better than Norton-McAfee-and even AVG in my opinion.
So, consider Kaspersky or another vendor. If that doesn't work try AVG.
It will be interesting to see how McAfee responds -- they've really shot themselves in the foot with this release.
Here's an update -- and why McAfee should get a NEGATIVE FIVE. In uninstalling McAffee, it basically trashed my registry. This won't happen to everyone, but it is apparently a common problem with folks with lots of installed software. Hours of manually trying to rebuild it, based on McAfee and others' instructions, didn't work. The only way out was a complete reinstall of Windows and all my programs and all my data. That's the same worst-case outcome of the worst virus you''re likely to get. I've bought two copies of Kaspersky and so far, so good. However, my next computer will be a Mac Pro with Parallels. It's an interesting world, where McAfee can cause Microsoft to lose future business.
18 of 18 found the following review helpful:
Save your money and your sanity Apr 18, 2007
By Larry
I have used McAfee for at least 5 years. This 2007 Suite is a piece of trash. I takes soooooo long to find a site that IF it eventually finds it you forget what you were looking for. At half the sites, if they are found, it will not allow me to progress into the site. In setting it up it insisted upon registering but never did tell me if the registration was completed; just kept blinking. I assume it was registered because it did update. I cannot get into half the sites I visit on a regular basis. It won't even find the McAfee site. Just sits there searching until it gives me a notice it can't find the site. Never will I buy another piece of software from McAfee. I should have read the reviews before I bought it but I had been satisfed with the previous version so I never bothered reading them. Dumb move on my part. Dumb one on yours if you buy it. Never again.
16 of 16 found the following review helpful:
It hates itself Apr 07, 2007
By J. Saylor
As everyone else has said, this product is not at all what it should be.
It slows down the internet browsing to a crawl (my laptop that has crashed several times, is several years older and runs wireless loads pages faster than my new computer with McAfee).
You can't close it, as others have said, other than uninstalling.
The funniest part I've found, however, is that it warns you the first time it tries to access. Being amused, I refused the program permission to update itself. Other than removing the program, it was the best thing I did using McAfee.
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